Rules and Policies

WHY CREATE AN ACCOUNT

Why Create an Account

  • Creating an account will allow you to make purchases
  • Ability to track your delivery
  • Privileged access to exclusive contents such as community, e-newsletter, and other special promotion
  • Sharing your favorite items with your family and friends through social network


HOW TO PURCHASE

How to Purchase

  1. Register
  2. Select the item
  3. Enter shipping/billing address
  4. Summarize information/Make a payment

Register

Before making any purchase you are required to register with us. Register process is very quick and easy, just create a username and a password then you are ready to go.

Select the item

Once you have decided to purchase an item, please click “Add to Shopping bag” button to place the product in your shopping bag.

Enter shipping/billing address

To complete your purchase, please enter your shipping address and billing address (If any)

Summarize information/Make a Payment

After you have reviewed your order, please make a payment.

That’s it!!! Get started using 4 steps above, then you can wait for your selected items at home. In case, you may want to track your delivery, please enter the tracking number here

Suggestions

  • Please thoroughly study the details and various costs that you may be responsible for (Other Costs)
  • Before making a purchase, if you have any questions about the item or would like to learn more about the item, please go to contact us and select “Product Information Inquiry”


HOW TO MAKE A PAYMENT

Make the Payment via Paypal and Paysbuy

We accept the payment with Paypal and Paysbuy, you may choose any of these payment methods that are convenient to you. These two payment methods are user-friendly and highly secure. You may search for more information and specific details at

  • Paypal Security Information (Here)
  • Paysbuy Security Information (Here)

You may Sign Up for Paypal (Here)

You may Sign Up for Paysbuy (Here)

Make the Payment via Bank Transfer or Wire Transfer

If you do not have an account with Paypal or Paysbuy, you may make the payment via Bank Transfer or Wire Transfer to one of the following bank accounts:

After you have completed the payment, please contact us via fax at (+662)6448211 or email payment@kaviaragems.com and include the following information in the communication.

  1. Order code and Item ID
  2. Bank deposit slip or transfer slip

Items are Readily Available

All items on the website are readily available, and will be shipped within 24 hours (on business day from Monday to Saturday, not including Thai public holiday) upon a complete payment.


DELIVERY AVAILABILITY

Damaged Package

In case you find the item is delivered in a poor condition, e.g. damaged or opened package, and defective items, please refuse to accept the item since the delivery warranty will be invalid upon your receipt.

Other Costs

All items are shipped free of charge and fully insured. We are not responsible for any other costs that may occur. For example, some countries may levy customs tax, import duty, or other form of tax. The tax rate is subjected to each country’s customs law, and is different from one country to another.

 

RETURN & REFUND POLICY

Return

We guarantee the quality of all items on the website, and strive for your full satisfaction. However, if you find the item to be different from its description, please return the item within 7 days of receipt. Please follow the following steps:

  1. Inform us order code and item ID
  2. In case you made a payment via bank or wire transfer, please send us a copy of bank slip or transfer slip via fax at 02-XXX-XXXX or email xxx@xxxx.xxx
  3. Specify the reasons why you wish to return the item
  4. Please allow us up to 3 business days for processing and verifying your request
  5. Once your request is verified, you may return us the item as soon as possible. Please provide us the tracking number to complete, please go to contact us, select “Refund”
  6. You will be refunded within 7 days after receipt

The returned item should have the following attributes:

  1. The item must be returned within 7 days of receipt
  2. The item must be in an original condition, and must not be altered or damaged in any form
  3. The item must be unused and unworn
  4. Free giveaways, if any, must be returned with the item
  5. All materials attached to the item such as package, sticker, product ID tag, price tag,  etc. must also be returned

*Remark* Before deciding to return the item, please go to contact us, select “Refund”, and inform us your reason, order code, and payment method.

*Remark* To minimize a risk in returning the item, please avoid using any words or terms that may indicate the value of the item inside, e.g. diamond ring, jewelry, and gold necklace.  

Refund

The refund will be made within 7 business days after we have verified and approved the return. The refund will be made via the same method in which you used to pay for the item. For example, if you made the payment via bank transfer, you will be refunded via bank transfer. If you made the payment via Paypal or Paysbuy, you will be refunded via Paypal or Paysbuy.

Delivery cost, shipping cost, and other costs that occurred during purchase are non-refundable. 

Non-Returnable Items 

Some items are non-returnable, e.g. promotional items, and discount items. These items are clearly marked with “NO RETURN’ label in their respective product feature. Therefore, our returns and refunds policy are not applicable to these items.

We reserve the rights to deny returned item that is the same as its description and purchasing conditions, which both parties have agreed upon. For items in transit, please do not deny the item before it is delivered. If you fail to act accordingly, you must be responsible for any expenses and damages that occur from order cancellation.


SECURITY AND PRIVACY

Security and Privacy Policy

We are constantly improving our system to ensure that your personal information and shopping experience will be safe and secured.

Cookies

To efficiency access all the features of our website, and to remember when you return to our website, Cookies must be enabled.


GUARANTEE

Product Guarantee

We guarantee the quality of all items on the website. Each item has been screened and checked by professional gemologist to make sure that you receive the product worthy of what you paid for.

100% Natural

We do not have a policy to sell fake gemstones or synthetic gemstones.

Identification Certificate

You may purchase an appraisal certificate by selecting “Add a certificate” in purchasing page. The certificate will be issued by world’s renowned gemological institutes, i.e. GIA and AIGS

Pictures from Real Items

All pictures on the website are taken from real items, therefore you can rest assure that you will receive the exact product you purchased.


*Policy Changes

All policies are subjected to changes. You may visit this page for the latest updates on our policies.